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Nothing Is More Important To People Than Knowing Their Family Members Are Alright

Now you can help family members stay connected by providing them with important information about their loved ones whether they are across town, or across the world. Knowing everyone is in the loop gives peace of mind to family members, and lets your residents rest easy knowing their family members are informed.


Easily Share Information About Residents’ Health
and Your Long-Term Care or Skilled Nursing Facility

In skilled nursing and long term care, communication is everything. The Family Portal is the fastest, easiest way to send secure communication to make sure everyone is always informed including residents, their family members, and your staff.

Example Uses:


Let all of your residents and their family members know about new processes at your facility.

Send a notification to staff members in a specific wing or facility that an infection was reported, such as COVID-19.
Inform a resident’s family of today’s lab results as soon as you have them.
Send a targeted message to family members based on residents’ demographic information.

What Our Customers Are Saying

From a clinical liaison position, the Referral Portal has been a tremendous help in making my job easier as well as more time effective as I find the portal application to be very user friendly. One of the best features is the ability to update and change information as needed without having to re-write an entire prescreen. It has helped to cut my report writing time by at least half.
Melissa Brewster, MA, CCC-SLP, Clinical Liaison
Northern Colorado Rehabilitation Hospital

As a Director, the prescreen Referral Portal makes it easy for me to be able to quickly review clinicals and provide feedback to my team and leadership team. With everything being electronic, this has saved so much time for my admissions team because we have a large list of staff that has inquiry access, anytime they want to review clinicals and evals, all they have to do is log in. My admissions department no longer has to send out all the clinicals, updates, and evals daily. I love being in a leadership meeting and a new referral comes in who is ready to admit, all we have to do is log in and APPROVE!!!

Christina Salas, LSW, MSW
The electronic prescreens from the Referral Portal has created several efficiencies. I don’t have to go back and forth to the admissions office all day long reviewing clinicals and approving patients medically. On the weekends, I am able to approve remotely and the portability has been a tremendous improvement. I really like the flow of the completed report and the legibility is a BIG plus!
Revelyn Arrogante, Medical Director
Northern Colorado Rehabilitation Hospital
I’m saving about 90% of my time billing using Experience Care’s software. Now I can simply create an electronic file for Medicaid, whereas in the past I had to manually key in billing for therapy into Omni. All I have to do is create the file and upload it to Ability and bill the electronic file. That saves a lot of my time because I’m no longer keying it in three times.
Jody Grabowski
Patient Accounts, Health Alliance of the Hudson Valley

No More Phone Tag Or Second-Hand Information

  • Communication needs to be a two-way street. That’s why The Family Portal enables residents and their family members to respond to messages or start a new message thread.
  • Not only is it easier for residents and their families, but it also allows your team to address questions, concerns, and requests more effectively reducing misunderstandings and delays.
Long Term Care Family Portal

Improve Resident And Provider Communication

In addition to keeping family members up to date, our Family Portal helps residents and their family members share information with providers for better self-care and improved levels of engagement.

Send Messages The Way That Works Best For You

Let someone know they have a message through email notification and keep all of your communication securely in a centralized portal system.


  • Send and receive messages from a single skilled nursing or long term care location.
  • Send messages to multiple recipients simultaneously.

Send More Than Messages

The Family Portal integrates seamlessly with multiple NetSolutions products and modules through our Data Exchange-Interoperability system to seamlessly pull in information such as


Test Results


Condition Updates


Medication Administration Times


Continuity of Care Documents


Baseline Reports


Financial Information


ADT Data

Automate And Standardize Your Messages


  • Automated messages help you spend less time typing and more time with your residents.
  • By automating your messages and using the template library, you can ensure that every message contains all of the necessary information and is clearly worded no matter who is sending it.
send messages

Set Messages To

Send Later

Query driven notifications can send out messages automatically based on changes in a resident’s status. And with our ability to schedule messages to send on a future date and time, you can set it and forget.

EHR Integrations to Maximize Your Investment

Getting the most out of your technology investment has never been easier. With software connections tailored to your organization’s needs, you can eliminate the duplication of resident data, reduce errors, and securely send and receive data from within your electronic health records platform to help increase staff productivity.

Our tailored EHR solution is a one-stop-shop designed to accurately and efficiently integrate with:

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