Finally, an EHR that can keep up

Brian Free, a clinical IT specialist at Chatuge Regional Nursing Home, told us how big of a difference it made going from Cerner to Experience Care’s NetSolutions:

Before moving to Experience Care “We would hear residents complain that their nurses are constantly staring at their computer screens, and nurses felt they couldn’t give the kind of care they wanted or have the meaningful interactions that attracted them to long-term care in the first place. They had lost the ability to do that, because of an inefficient and, some felt, very unsafe process.”

After moving to Experience Care “Within the first six months of moving to Experience Care, we were able to bring back 25 to 30 percent of the nurses who had transitioned to acute care, all just because of our new EHR system.”

Mary Burkart - RN RAC-CTA at St. Mary’s Home for the Aged, is impressed with how seamlessly users can move from one part of our software to the other.

Before moving to Experience Care “Previously, we had separate business office software, separate nursing software, and the two didn’t talk. And that’s why we decided to look into [Experience Care].”

After moving to Experience Care “Once I’ve locked those MDSs and signed, sealed, delivered them off to the keys system, the RUGs levels are there for Medicare and automatically fed into the bill. The census automatically goes to the pharmacy, whereas they used to have to send that manually, so there are a lot of advantages to the two talking to each other now.”

One of the reasons our software is so much more user-friendly is that our leaders take the time to design the system with customers in monthly user group calls. Here’s what Free had to say on the subject:

Before moving to Experience Care “With Cerner, you’d just have to live with whatever adjustments they made. You would get your footing, and then they would just pull the rug out from under you.”

After moving to Experience Care “It has been a refreshing change to come to a system where the focus is on areas that we need in long-term care. It’s built by people who used it for over a decade, and then it’s worked on by people using it on the floor. We get to work with the design team [in our user groups], and it’s just fantastic. The result is a superior product that is just so much better for everybody.”

Erin Blunt, a clinical informatics specialist at Providence Home and Community Care, was spending hours every week training new nurses on EHR. Then she started using our free online training courses. And, as a result, compliance has gone way up.

“In the building that went from paper to electronic using LevelUp, I can tell you that their compliance with charting is 96 to 100 percent on a daily basis, whereas my other buildings are looking at 60 percent and 70 percent on a daily basis. I’m not kidding. It’s a big, big difference.”

Before moving to Experience Care “I didn't know if my charting was all that accurate. You just kind of guessed what you wanted to put on the MDS.”

After moving to Experience Care “The functional abilities we submit for our Medicaid people are right there, available for me to look at. If something doesn’t look right, I can investigate and say, ‘Yep, looks like they just hit the wrong button.’ It’s all very convenient and it makes my life easier... It’s all right there.”