Select Page

A Resident Service Coordinator (RSC) holds a crucial role in long-term care, guaranteeing compliance with the guidelines established by the Centers for Medicare & Medicaid Services (CMS). Apart from adhering to regulations, RSCs give precedence to the well-being, rights, and needs of residents. Their role is pivotal in the intricate healthcare environment. In this context, we will examine their responsibilities and present seven valuable tips to assist RSCs in long-term care facilities with: 

By supporting RSCs, leaders actively contribute to the delivery of exceptional care and a superior quality of life for the residents under their care.

Resident Services Coordinator: Roles and Responsibilities

Seniors participating in the activity planned by a Resident Service Coordinator
A Resident Service Coordinator can assist in keeping seniors active.

The role of resident services coordinator is to uphold resident-centered care principles. They do this by closely collaborating with residents to customize care plans around their distinct preferences and needs. They take action as required to ensure that those needs are met. These necessities include advocating for resident rights, like privacy, autonomy, and safety from abuse.

Resident Service Coordinator facilitates access for residents to an array of services and resources, from healthcare providers to social activities and community support. RSCs also offer emotional support and cultivate a sense of belonging for residents. These caregivers coordinate and promote social activities within the facility to create opportunities for residents to connect with peers and engage in meaningful interactions.

The core functions of Resident Service Coordinators include:

  • Assessment: RSCs conduct comprehensive assessments of residents to determine their unique needs and preferences. During these assessments RSCs ensure there’s an accurate record of a resident’s medical history and help to determine resident’s eligibility for long-term care. These evaluations serve as the basis for tailored care plans and individualized support.
  • Service Coordination: As the central point of contact, RSCs coordinate access to essential services, including healthcare, counseling, transportation, and social activities. They act as advocates for residents, ensuring they receive the right services at the right time.
  • Monitoring: RSCs continuously monitor residents’ well-being, tracking changes in their physical, emotional, and social states. This vigilant oversight allows for timely intervention and adjustments to care plans.
  • Education: They provide residents and their families with education on available services, their rights, and how to navigate the healthcare system. This empowers residents to make informed decisions about their care.
  • Partnerships: RSCs forge valuable partnerships with local agencies, service providers, and community organizations. These collaborations expand the range of services available to residents and create a robust support network.
  • Resource Management: RSCs assist residents in managing their finances, accessing financial assistance programs, and making informed decisions regarding their financial well-being. This function alleviates financial stress for residents.
  • Medicare and Medicaid Paperwork: Part of a resident service coordinator’s job is to navigate paperwork to guarantee that residents receive necessary services without issue. 
  • Ensuring reimbursement: Within the reimbursement process, RSCs play a crucial role in ensuring that facilities are appropriately compensated for the care provided to residents. Their responsibilities encompass guaranteeing that these facilities receive the rightful reimbursement they are entitled to.
  • Resolving disputes: The Resident Service Coordinator steps in to assist clients in understanding their rights and choices when disputes or issues with CMS decisions arise. Their objective is to ensure that the voices of residents are heard and conflicts are resolved. 
  • Communicating with CMS representatives: This communication helps to clarify policies, receive guidance on intricate matters, and address specific patient-related issues. 

Contact us here to learn how our long-term care software can improve your CMS compliance.

Resident Services Coordinator Jobs: Salary and Requirements

Needless to say, Resident Services Coordinator jobs offer an exciting blend of community engagement and administrative responsibilities.  Resident Service Coordinator is responsible for various tasks that contribute to the well-being of residents. 

A resident services care coordinator is on the phone.
Building relationships is essential for Resident Services Care Coordinator.

Resident service coordinator responsibilities are:

  • Resident Services Management.
  • Community Resource Coordination.
  • Relationship Building.
  • Documentation and Reporting.
  • Community Engagement.

Such positions demand a unique skill set, combining excellent communication and organizational abilities to effectively meet the diverse needs of residents.

How much does a resident service coordinator make? 

Are you considering a career as a Resident Services Coordinator in the United States? It’s essential to have a clear understanding of the compensation landscape in this profession. Here’s a breakdown of the key points to consider:

Hourly Wage: The average hourly wage for Resident Services Coordinators in the U.S. stands at a competitive $21.

Salary Range: While the typical hourly rate falls between $19 and $22, keep in mind that this can fluctuate significantly based on various crucial factors, such as:

  • Education: Your level of education can impact your hourly earnings, with advanced degrees often leading to higher wages.
  • Certifications: Holding relevant certifications can make you a more valuable asset, potentially boosting your pay rate.
  • Additional Skills: Specialized skills and training can set you apart, commanding a higher hourly wage.
  • Years of Experience: The more experience you accumulate in the field, the more you’re likely to earn.
  • Location: In the bustling city of New York, Resident Service Coordinators can expect an average annual salary of $53,588. Meanwhile, in Topeka, KS, the average annual salary is $46,867.

Looking at the bigger picture, the average annual salary for Resident Service Coordinators across the nation is a respectable $49,186.


What are a resident service coordinator’s qualifications? 

One of the Resident Service Coordinator requirements is education, and educational backgrounds can vary, but a bachelor’s degree in social work, psychology, or a related field is often preferred. However, experience and a strong commitment to community advocacy is also highly valued


  • Possession of a Bachelor’s degree or equivalent work experience.
  • Comprehensive understanding of elderly and disability services, backed by relevant training.
  • Familiarity with referral processes.
  • Proven practical knowledge of local services catering to the elderly and individuals with disabilities.
  • 2-3 years of experience in delivering social services, with a preference for direct interaction with elderly or disabled individuals.

Desirable Skills:

  • Cultural competency training.
  • Bilingual proficiency.
  • Social work degree or certification. Licensed social workers must undergo periodic renewal, involving continuous training and education to ensure service coordinators remain updated on resident-related issues. 

This career path is not just a job; it’s a way to make a meaningful impact on the lives of the residents and communities you serve.

Resident Service Coordinator Job Challenges

Meticulous record-keeping and reporting are the cornerstones of CMS compliance. Thus a Resident Service Coordinator must ensure CMS compliance within long-term care facilities. However, this task comes with its fair share of challenges. 

Here are the challenges surrounding Resident Service Coordinator requirements when it comes to ensuring CMS compliance and the ways they can seek support:

1. Complicated CMS guidelines

Resident Service Coordinators (RSCs) like this one spend time navigating intricate and ever-evolving CMS guidelines.
Navigating CMS guidelines is one of the challenges of Resident Service Coordinator jobs.

Leadership can empower Resident Service Coordinators (RSCs) in navigating intricate and ever-evolving CMS guidelines by:

  • Giving them access to ongoing training
  • Implementing advanced Electronic Health Records (EHR) systems for streamlined compliance
  • Fostering peer knowledge-sharing
  • Establishing clear communication channels
  • Advocating for resource allocation
  • Creating a dedicated compliance committee      

2. Limited facility resources

Resident Service Coordinators (RSCs) can advocate for resource allocation within the facility and emphasize the importance of investing in compliance-related activities. Additionally, RSCs can proactively seek partnerships with community organizations, leveraging external support to bridge resource gaps. This cooperative approach, driven by RSCs, can help ensure that CMS standards are met despite resource constraints

3. Time-consuming documentation

The CMS places great emphasis on documentation and reporting, which results in highly time-consuming tasks. This can be effectively addressed through a multi-pronged approach. One key solution is the implementation of a robust long-term care EHR system, which not only streamlines documentation but also enhances accuracy and accessibility of records. Additionally, transitioning from traditional paper-based records to EHR systems can significantly reduce administrative burdens and improve compliance tracking. 

To effectively overcome the challenges encountered while navigating CMS guidelines, it’s Resident Service Coordinator responsibility employing several strategic approaches. To excel in an evolving landscape, RSCs should embrace modern tools like EHR systems, enabling them to navigate CMS compliance while maintaining their focus on providing top-quality care to residents. Continuous education and training are essential to keep abreast of complex regulations, while advocating for resource allocation and collaborating with community organizations can address resource constraints. Standardizing procedures and investing in staff education ensure continuity of care despite resident turnover. 

4. Navigating resident privacy

Balancing the intricate CMS guidelines on resident privacy with the imperative of providing optimal care can indeed be a delicate task. To address this challenge effectively, Resident Service Coordinators (RSCs) can educate staff on best practices for maintaining resident privacy without compromising the quality of care. 

5. Getting everyone on the same page

Ensuring that all staff members are well-informed about and consistently adhere to CMS regulations presents an ongoing challenge within long-term care facilities. Regular training sessions and workshops organized by Resident Service Coordinators (RSCs)—and supported by facility leadership—give staff a comprehensive understanding of CMS guidelines. 

6. Resident turnover

Managing consistency in care amid frequent resident turnover is a persistent challenge in long-term care facilities. RSCs should take a two-fold approach. Firstly, develop standardized care procedures so that care practices remain consistent regardless of resident changes. Secondly, utilize Electronic Health Records (EHRs) for the seamless transfer of resident information to ensure the continuity of care.

7.  Technical language

The technical and complex language found in CMS guidelines can cause confusion. Resident Service Coordinator should seek guidance from experts in the field, attend CMS-related training sessions, and utilize available resources.

As their role evolves, RSCs will likely become central figures in care coordination and data management, leveraging technology and emphasizing preventative care to meet the changing demands of CMS regulations. Adaptability, collaboration, and resident empowerment will be key in this dynamic landscape, ensuring residents receive optimal support and services.

For more on recent trends in long-term care, read our blog and subscribe to the LTC Heroes podcast.