ReferralCare
A Team-Friendly Referral Portal
Hospitals are under financial and regulatory pressure to relocate patients as soon as possible. That’s why it is imperative to have an efficient pre-admissions process that will push your facility to the top of hospitals’ preferred provider lists.
Experience Care’s Long Term Care and Skilled Nursing Facility (SNF) Referral Portal, ReferralCare, streamlines the referral process and gives you a single online multi-disciplinary source of information to quickly work through admission assessments and documentation.
You can say goodbye to outdated, inefficient pre-admissions processes that cost your staff time, force users to sacrifice care, and adversely impact your census. Simply put, Experience Care’s referral tracking software makes the pre-admissions process more manageable, efficient, and accurate.
How Our Long-Term Care
Referral Tracking Portal Works
Experience Care’s referral tracking software is designed to improve the referral process by allowing clinical liaisons and care coordinators in long-term care to work more closely with hospitals, which are their primary referral sources.
The ReferralCare referral portal is a cloud-based system that gathers vital patient information from hospitals, such as patient demographics, medications, and hospital reports. This data is documented in the ReferralCare system, giving liaisons remote access to patient information so that they can accurately assess a potential resident’s suitability in the facility before admission.
Once an evaluation is completed, facilities will determine whether they have the appropriate resources to accommodate the required level of care for a potential resident and what PDPM reimbursements they can expect to receive for the resident.
The referral portal, therefore, ensures the financial success of long-term care facilities, with improved census and excellent care to residents.
An Advanced Data Collection Tool and
Referral Program App
Understanding your residents’ needs, like medication and the level of care, is an essential part of the pre-admissions process. Experience Care’s ReferralCare Referral Portal effectively collects essential data about potential residents and determines whether they are a good fit for your long-term care facility or organization.
ReferralCare uses a streamlined referral program app technology and works as a long-term care CRM by which all potential resident information is documented in a centralized location. This cloud-based system gathers relevant data on a potential resident’s:
- Demographics
- Allergies
- Insurance information
- Health history
- Medication list
- Vitals
- Infections
- Lab and radiology summaries
- Skin conditions
- Neuro conditions
- Cardiovascular issues
- Pulmonary problems
- Gastrointestinal issues
- Diet
- Dialysis needs
- Level of function
- ADLs
- Therapy and additional notes
The ReferralCare referral portal software then accumulates all fragments of potential resident information so your systems coordinator or liaison can determine if your organization has the necessary resources, devices, and capacity to provide the appropriate level of care for the resident.
Using this technology, your admissions coordinator, administrator, business office manager, or MDS nurse can make data-driven decisions about the suitability of all potential residents. They can simply use ReferralCare’s advanced reporting and analytics feature to get a bird’s eye view of all the collected data.
A Referral Portal With Enhanced
Reporting to Save You Money
Forecast financial outcomes, manage costs, and maximize PDPM reimbursements like never before. ReferralCare allows for insurance verification and zeroes in on financial influencers so that your pre-admission assessments help your facility predict and harness control over its future financial state.
We know that, as PDPM broadens the lens through which staff must evaluate residents for reimbursement purposes, clinical liaisons need a reliable source to gather a complete resident profile during pre-admissions. So we have designed ReferralCare’s referral portal technology to provide advanced reporting capabilities that give you access to the following:
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- Predictive insights into patient traits that could impact PDPM reimbursements, such as the presence of comorbidities, prior surgeries, and of course, the primary diagnosis.
- Practical information to ask the right questions, such as knowing which factors will impact HIPPS scores, how to comply with the CMS, and whether the predicted PDPM reimbursements are accurate.
- Pragmatic solutions for MDS coordinators to gather all the necessary information they’ll need to optimize and expedite the five-day MDS assessments that determine PDPM payment rates for a resident’s entire length of stay.
- Efficient export of worklists to Excel, which is configurable and customized according to the user, thus, allowing users to track referral patterns, win and loss data, payors by facility, and more.
- Progressive referral source identification technology to track individual referring facilities and their contact person, thus allowing for more accurate referral updates and figures.
- Leading data collection capabilities to capture relevant information like demographic data, payor information, and admissions and discharge data, allowing liaisons to make more informed data-based decisions.
- Advanced electronic document management to enable easy-to-load data and review multi-disciplinary documents, allowing for improved care coordination and communication between caregivers and facilities.
- Improved workflow efficiency with remote access to relevant patient data via the cloud-based system to reduce paper documentation.
Complete Referrals In Under 30 Minutes
Keeping the staffing crisis in mind, we have designed ReferralCare’s Referral Portal to be quick, convenient, and accurate, reducing caregivers’ stress so they can focus on resident care. Say goodbye to time-consuming manual paper processes with these data management improvements:
- Review and highlight a patient’s data to determine their suitability for a long-term care facility for better transitions of care
- Reduce response time with a new and improved digital database that can be shared between facilities, organizations, and liaisons
- Decrease data entry errors with efficient computerized patient data collection and retrieval
- Get a bird’s eye view of a patient’s record to quickly earn referrals and select ideal residents for you
- Streamline care coordination by reducing the amount of time it takes clinical liaisons to screen and accept new residents
Ensure Alerts and Key Information
Are Never Missed
- Referral ID
- Patient Name
- Referral Date
- Liaison
- Bed Hold
- Bed Hold Date
- Payor
- Referring Facility
- Status
- Attachments
- Multi-Disciplinary input into a single list to manage prospects
This data is automatically sorted and filtered in the worklist so all referrals can be accessed by multiple authorized parties while displaying the necessary documentation to support the referral decision-making process.
Additionally, users can view, add, and assign helpful alerts to a resident’s case summary notes that contain relevant information about observations and causes of concern. An example is that of a patient who has been administered a particular medication, like vancomycin. You can easily see how long they have been taking this medication and when a stop date was requested.
One impressive feature of the case summary notes is a convenient toggle button that users can turn on and off to ensure that the next person in the system is notified by way of the “important” icon.
Another impressive feature is the quick form view, which expedites the initial data collection process so that your organization can gather the most important information immediately. At a later point, secondary information can be entered as well. So this feature allows you to decide which fields will be required and minimize your workflow.
The Keys to Success
Experience Care’s ReferralCare referral portal is a sophisticated tool for financial and referral success. With advanced data management technology and configurations, long-term care facilities can enjoy the benefits of:
Efficient Communication With Hospitals & Providers
Bi-directional, real-time communication helps you manage care transitions down to the smallest detail. Messages and alerts are shared between handheld devices like tablets and mobile phones, displaying appropriate referrals from on-site or off-site locations that are sourced and tracked in one convenient cloud-based location.
Experience Care has also integrated its electronic document management, eDocuments, into ReferralCare, allowing for more efficient data tracking and passing of information between providers, such as advanced directives and code statuses.
Streamlined Intake Processes
Efficient and accurate evaluations ensure that facilities can meet the care and needs of residents to improve care outcomes and quality.
Improved Resident Care
Work closely with hospitals to improve the transition of care between long-term care facilities, resulting in better care plans.
Improve Your ADT, Financial, & Clinical Workflows
Aggregate and display all referrals by enhancing the collaboration between financial and clinical resources to drive appropriate admission decisions. The browser-based system is easy to use and reduces response times by eliminating phone calls and faxes.
Less Time On Logistics
More Time On Relationships
Traditional care coordination processes are time-consuming and a logistical nightmare. Unfortunately, resources and referral opportunities are often lost in translation. Thanks to ReferralCare, the days of paper processes containing only a portion of the relevant information are long gone.
Equip your liaison team with a centralized, electronic platform to reduce errors and time. With a simplified pre-admission process, liaisons can spend more time nurturing mutually beneficial referral relationships while ensuring the best possible care to residents.
ReferralCare eliminates guesswork and phone tag from your processes. By using direct secure messaging (DSM), you can review documentation and ensure accurate data entry. You can also receive eDocuments in digital format through DSM. You then simply upload or download it to ReferralCare. And paper documentation can be uploaded into ReferralCare for review and collaboration. All of these options make errors less likely and help your team work more quickly.
Optimize Your Census
With a streamlined and comprehensive method for gathering residents’ records, the ReferralCare Referral Portal helps SNFs optimize their census to build stronger referral relationships, higher star ratings, and—most importantly—a healthier community. By using this advanced technology, you will be able to identify the patients that make the most sense for your organization.
Determine perfect-fit prospects
ReferralCare’s referral portal aligns a resident’s need with your facility’s unique specialties, leading to higher ratings and increased opportunities to improve your quality of care.
Quick access to the availability threshold
Remote workers can securely access the site via a tablet or computer to ensure that they only admit appropriate residents they can adequately accommodate in terms of both available beds and human resources. This capability provides greater efficiency and resident care outcomes while reducing rehospitalizations.
Spot “red flags” sooner
Detailed screening tools within the ReferralCare referral portal make it easier for liaisons to identify important information in residents’ records, helping them avoid acquisitions and incorrect admissions that could jeopardize their facility financially, reputationally, or legally.