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This billing team is saving over 40 hours a month.
When ActivCare was using PointClickCare for financials, the memory care organization struggled to generate accurate billing statements.
By switching to Experience Care’s financial system, ActivCare’s billing team is easily saving over 48 hours a month.
As the controller at ActivCare—a memory care organization with eight buildings—Deborah Murphy must ensure billing statements are timely and accurate. She wasn’t getting that type of support from her previous EHR system. In her estimation, this was because the software vendor was too focused on the clinical side to sufficiently account for the flexibility needed on the financial side. But after moving their processes to Experience Care, it’s nothing but smooth sailing for ActivCare’s billing team. Murphy explains how access to valuable data and customization of payor information has sped up processes and is saving ActivCare an entire FTE.
When Long-Term Care Billing Goes Wrong
“[PointClickCare] is more worried about your billing for Medicare, and everything [in their system] has to be automatic. But it can’t always be automatic.”
Deborah Murphy, controller, ActivCare
“When we were using PointClickCare, I was never confident that we were closing with the correct information.”
So why does the controller think that PointClickCare wasn’t a good fit for ActivCare? “PointClickCare is really more driven by the nursing, and they don’t really care about or understand the financial side,” she said. “And that always scared me.” In addition, the controller maintains that PointClickCare’s billing system is not suitable for all long-term care settings. “I think they are focused on SNFs (skilled nursing facilities), which is why the system was very cumbersome for billing for independent living,” she said.