Financial EHR Designed Specifically for PDPM
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Einstein LTSR was struggling with its billing on account of an EHR that was not compatible with PDPM.
Carol Dowling, the billing manager, looked for an intuitive system designed specifically for long-term care and settled upon Experience Care. She is now not only able to keep her facility in accordance with federal regulations, but she is also saving nearly two days of work on each month-end close.
When Einstein Health asked Dowling to use Cerner for billing at its long-term structured residence, she explained to them that it simply was not possible to do so under PDPM. So she pursued a software provider that would be able to meet the very specific demands of the behavioral health facility. The support team at Experience Care reached out with open arms and accommodate her every need. Now her month-end close can be done in less than two hours and she can rest assured that her facility is properly documenting care.
Documentation That Meets the Standards of PDPM
“The financial piece for Cerner was just a disaster…
So I told [Einstein’s decision-makers] to look at [Experience Care] because they already have this in place and are ready to go with the PDPM scores.”
Carol Dowling, Billing Manager, Einstein Health
Billing That Is Faster and Easier
Most notably, end-of-the-month billing is much more efficient than before. “I used to dread closing the month for billing because the system would take so long to calculate,” Dowling said. “The system would go down, and it would take at least two days to get through just the initial piece of running reports for accounting and checking the numbers.” The improved efficiency since moving to Experience Care has been nothing short of remarkable. “Now I’m closed within an hour to an hour and a half at the most,” she shared.
“The system would go down, and it would take at least two days to get through just the initial piece of running reports… Now I’m closed within an hour to an hour and a half at the most.”
Dowling shared how she noticed a peer, the billing manager at the Philadelphia Protestant Home, was struggling with an onerous system. “It required you to end a care level completely before you went on to another one, so it was a lot of work to go from one payor to another,” she said. So Dowling told her about the intuitiveness of Experience Care. “I said, ‘It’s so easy. You just go in, change a care level, and it pops it down to another payor. So you don’t have to end a payor in the reimbursement table and rebuild the reimbursement table to bring on another payor.’ ” Needless to say, her friend was impressed.
Support When You Need It Most
When Dowling first reached out to Experience Care, she explained that Einstein LTSR is a small behavioral health facility. “I told them about our particular situation and asked if they could fulfill our needs,” she said. Those needs are partly related to Einstein LTSR being grant-funded. “They want claims in the door to back up all of the grant money that goes out, so there are certain codes that have to be on the claim that are different from those of other long-term care organizations,” she said.