Welcome to Experience Care
We had a record turn out for our latest webinar announcing our new brand and 2021 roadmap. For anyone who missed the webinar, or wants to look back on the information we covered, you can find all of the resources in the links below. But that’s not all. Read on for even more details on what we have in store for you this year!
- Announcement webinar recording
- Webinar Slides
- Webinar poll/survey results
- Sign up for a user group
- Open a customer support ticket
Your NetSolutions experience is about to change for the better!
Building on our team’s pioneering work this past year, NetSolutions is excited to announce that we are branching out as our own new company, Experience Care. Experience Care will focus 100% on creating and designing NetSolutions as the most innovative EHR and expansive financial solution for the LTC industry.
Experience Care’s number one objective is to ensure the NetSolution’s product line gives you the best experience and we have some exciting improvements and additions in store for you and your healthcare team! NetSolutions has been an extension of Cantata Health for over a decade, but this year is different – for the better!
You’ve seen the care we put into software development already, but things are about to improve even more under our new brand, Experience Care. With rebranding comes more than just a new name; it’s also going to mean getting better customer service, software updates when you need them most, and so much more. So keep an eye out for what’s coming next because it won’t disappoint!
Here’s What This Change Means For You
This change does not impact your software, bills, contracts, or communication with our team. We will be expanding on some of our departments to add services and resources to improve your experience.
How Does This Change Serve You Better?
You deserve the best. We are focused on transforming your workflows, streamlining training and on-boarding, improving support, and expanding our exclusive business resources for your team.
We are excited to share our improvements in the following areas with you.
- Software Experience
- Training and Onboarding
- Customer Support
- LTC Business Resources
- Our Guarantees
Customer-Driven System Design and User Experience
Your participation in peer-led groups throughout 2020 was invaluable. We are doing more than ever to collaborate with you to make sure we continue to have customer-driven enhancements on our 2021 roadmap.
Transforming Your Workflow
You ask, we listen, and together we innovate. We will continue to be the only long-term care software company whose highest-level executives host continual user design meetings to gather firsthand feedback to guide the product roadmap.
Do you have ideas to improve the NetSolutions software?
We always want to hear from you! Reach out to us or join our next user group meeting.
Streamlining Training and On-Boarding
The pandemic in 2020 highlighted the challenges facilities continue to face with staffing and onboarding. To help you solve this problem, you asked us to make training and onboarding faster, easier, and more thorough to optimize your configurations and streamline workflows. Our new Level Up platform will provide a robust online training center available to your entire team at no extra cost.
Step-By-Step Instructional Online Courses
Level Up provides role-specific step-by-step training courses created by our expert support team to help you
- Expedite onboarding
- Decrease training time
- Optimize efficiency
- Manage training more effectively
- Improve documentation
- Provide the best possible care
More information is coming soon from our team about the Level Up launch date and how to get started.
Even Better Support
We will continue to provide excellent customer service through our support team and we are working toward providing additional communication options to give you more flexibility and contact us in whatever way works best for you and your team.
This year our support team will be offering streamlined chat support to give you an expedited option for issue resolution without disrupting your day. Stay tuned for the rollout of our chat support system soon!
Customer Success Team
Our new customer success team has decades of experience on the clinical, financial, and business side of long-term care. We are here not only here to make sure you have the best experience with our solutions but also to help you navigate your specific business challenges so you can have the best outcomes with your residents and finances. Our success team members will be available to review your software setup, make recommendations to optimize configurations, and provide resources to improve your return on investment.
Exclusive Long-Term Care Business Resources
Our commitment to you doesn’t stop with software.
Video Interviews With Industry Experts
Experience Care is already hosting video interviews with industry experts to help you solve challenges in providing better care and increasing financial success. We are keeping the momentum going with an exciting lineup of topics and experts such as.
- The Long-Term Care COVID-19 Vaccination and Reporting Guide
- KPIs for Long-Term Care Profitability
- CMS’ PDPM Policy on the Interrupted Stay
Check out all of our interviews on our blog.
What do you want to learn more about? Let us know what topics we should cover next!
Podcast Focused on Solving Long-Term Care Business Challenges
We are proud to announce our new podcast, LTC Heroes. With two new episodes per week, we are always covering new industry-specific topics in detail.
Subscribe to the LTC Heroes podcast to hear expert advice you can’t get anywhere else such as
- How to Improve Occupancy Rates at LTC Communities
- Change Management at SNFs
- A Better Way to Train New Nursing Home Administrators
Are you or someone you know interested in being a guest on our LTC Heroes podcast? Let us know!
Guarantees That Matter To You
We keep our promises. When you work with us you can rest assured that you are always going to get a secure and reliable system, fair pricing, and unbeatable support. Here are our guarantees to you and your team.
Survey Prep Ready Within 4 Minutes
We are committed to providing you the tools you need to be survey prep ready in four minutes or less. If you are not sure if you’re survey preparedness is optimized, we want to help! Reach out to us for guidance to make sure that you are always ready for your next survey.
75% of High Priority Support Tickets Resolved Within 48 Hours
If it’s important to you, it’s important to us. Our dedicated and experienced support team is committed to resolving your most pressing issues and concerns as quickly as possible.
99% Uptime For Hosted Customers
When your team relies on your EHR and financial software, a system outage is a big deal. That’s why we guarantee a minimum of 99% system uptime for all of our software products.
Coming Soon: Pay Only for What You Use
Other systems give you a flat-fee price or charge you based on the number of beds you have. We are transforming our pricing model to ensure that you only pay for what you actually use on a day-to-day basis so your software costs are always aligned with your profitability.
How does “Pay only for what you use” work?
No more high fixed costs if your facility isn’t at 100% capacity. Our new pricing means your cost can soon be a variable rate based on your actual census. Contact us to learn more about our “Pay only for what you use” pricing plans.
Billing and Contracts
Though our company name is changing this will not affect your bills or contracts.
Over the next year, we are working to provide you with additional billing options, pricing plans, and contract consolidation to save you time and give you more flexibility and value.
- Will the software change?
- The NetSolutions line of products isn’t going anywhere, but you will continue to see great system improvements.
- Is the NetSolutions team changing?
- Though we are expanding some of our departments to improve our software and services, the NetSolutions team you’ve come to know and love is still here for you as always.
- Will my bill or contract change?
- This company name change will not affect your bill or your contract. If you would like to inquire about our latest pricing model or discuss how we can make improvements to your next contract, please contact us.
- Will you have a new tax ID?
- No, our tax ID number will remain the same.
- How can I contact support?
- You can still contact our award-winning support team using the same options as when we were a part of Cantata Health. Visit our support page for more details.
Get in Touch
Still have questions about what Experience Care can do for you? Contact us, we’d love to talk with you.
Get Started With Us
If you’re looking for a robust and configurable EHR or financial management system with an experienced team and value-based pricing for your long-term care facility, look no further. Let us show you how Experience Care can make a difference to your care quality, efficiency, and financial success.